Kevin Traynor – EDRMS Project Manager – Health Corporate Network, Western Australian Dept of Health

SSON: Kevin, let’s start with a bit of background: can you let our readers know a little about yourself and your role?

Kevin Traynor: I am project manager for Health Corporate Network (HCN) required to manage the development and implementation of an end-to-end Electronic Document & Records Management System (EDRMS) for shared services within the Western Australian Department of Health. This system requires three core systems including: scanning solutions to capture physical and electronic documents using Kofax Ascent Capture; Document and Records Management solutions for storage of electronic documents using Objective; Workflow Management solution for the dissemination of electronic work to staff using Objective. I have been employed on this project since 2005; it finishes at the end of this calendar year. My previous background includes senior roles in business and systems analysis, implementation management, and project and business management where I contributed to the development of major internal and online computer systems for other government departments.

SSON: What were the key challenges in implementing the HCN, and transitioning the HR, Supply and Finance services?

KT: My principal role in this project relates to the delivery of EDRMS services within HCN. Health is a very large business concern and HCN naturally faced many challenges from the inception of shared service initiatives. In such a large business endeavour HCN was first challenged to attract the best people in order for HCN to form quickly and move forward. At times the pace to meet shared service expectations has been very challenging.

Health is a diverse organization with many site-by-site differences that evolved over time. HCN devoted significant effort into identifying all HR, Finance and Supply shared service responsibilities. It is very time-consuming identifying business practices, processes, systems, applications and software in use, but a greater challenge stemmed from the consolidation of those services, and the identification of business practices and process improvements through stakeholder consultation. These were paramount milestones and the extent of this work was enormous but necessary to identify benefits and savings capable of delivery through shared service developments.

SSON: Could you explain what the drivers were for implementing the Kofax scanning solution; how did you go about doing that, and what led you to doing so?

KT: The prime driver was a government initiative to centralize common services throughout the West Australian public service: in particular, Finance, Human Resource and Supply services. The aim was to improve services and reduce costs. HCN use of a scanning solution was driven by the same need. Scanning would first help HCN to move towards a paperless office and reduce processing costs. Scanning electronically married well with HCN needs to develop an end-to-end system that would further deliver additional business process efficiencies through improved storage, retrieval and reporting. The end-to-end solution is also to provide benefits and savings to HCN customers.

It is important to note with regards to what HCN has developed to date, that this is still an ongoing solution that will evolve. Whilst our shared service initiative started in 2004, the HCN solution will continue to be enhanced. The project I manage you could class virtually as Phase One. There are other intended directions HCN want to develop to build on and diversify this foundation. HCN is currently implementing an online solution for select HR services. HCN has been considering alternative customer service delivery mechanisms like Kiosk arrangements for customers out on the sites. HCN also wishes to implement an E-forms solution. It is early days for HCN, and as the solution evolves HCN’s reliance on scanning will reduce.

SSON: Was scanning something that you could implement from the beginning of the HCN implementation, or did you have to standardize some processes before you could introduce the scanning system by Kofax?

KT: HCN was newly formed as a shared service within health and scanning is one part of the end-to-end solution HCN implemented. This project adopted a phased implementation of select business areas and for each implementation the project analyzed and determined all shared service processing needs from scanning, document management, records management and workflow management.

SSON: Is the system something that can work for both HR, Finance and Supply – and could you explain if there is a difference in how they operate for each function?

KT: I suppose the best way to describe this is that Kofax provides common scanning functionality that can be utilized and customized. The scanning process is very much a defined function and small processing variations or decisions apply relevant to a business area or document. Each business area implementation required HCN to model scanning solutions to meet the differing expectations and processing needs of a business area or document.

There was a basic underlying expectation that scanning would cover all input sources including hard copy mail, faxes and emails. Scanning differences come about more in relation to the unique requirements of a business area or document. For example, workflow management may use different metadata to deliver a particular task to alternative electronic locations for different business areas or persons. The scanning needs of one business area or document may vary in relation to another. These decisions will affect how work is prepared, what is scanned, how it is scanned and what outputs are necessary to be captured to deliver different types of work to different locations or people to process.

Many of these variances are simply catered to with the development and configuration of business or document specific scan batches to process different categories of work. Kofax is customizable to meet this need.

SSON: Why did you decide to use Kofax scanning solutions instead of another vendor? What made it a more appealing option?

KT: The WA government uses an I-Procurement model which provides recommended providers, products and solutions available in the market place. We adopt a very thorough tendering process which strictly encapsulate expectations to be assessed for suitability. The prime considerations we look for include pricing, value for money, supply and installation, licensing, interoperability with other applications, ability to upgrade, high availability, warranty, training, local capacity, local content and technical support.

HCN reviewed a number of scanning solutions and tender submissions. Sigma Data, a local WA company, was recommended to provide HCN with the Kofax scanning solution.

SSON: What were the main challenges in implementing the solution?

KT: Initially there were technical challenges to overcome. For example, HCN had to determine how to best deal with faxes and email inputs and understand what customizations if any needed to be considered for a HCN end-to-end solution.

Whilst product training was provided there was still a big learning curve for people to navigate to develop scanning solutions and undertake application and infrastructure administration and support.

HCN took a phased implementation approach to each business area. A Pilot release to the Executive Branch preceded Supply, and then Finance and then HR. Additional implementations are still planned. This was preferred to lessen the overall change impact upon business.

Big implementation challenges related to analyzing and identifying document types and processing needs for a business area. Whilst HCN scans approximately 6,000 documents a day, the scanning solution deals with a significant variety of document types which when capable of being classified and recognized by scanning provide added value. HCN therefore embarked on a significant exercise to revise and redevelop structured forms and templates which bear their own maintenance overheads.

HCN developed many templates to recognize and process Supply invoices. That work was time-consuming. We elected to identify our top 100 suppliers by volume representing approximately 90% of invoices received. For these we developed scanning templates in order to recognize and process capture metadata from invoices. Template development is part of the Kofax solution.

SSON: Can you specify what some of the limitations are, Kevin?

KT: Whilst Kofax is very good at recognising printed text, it is not so flash on handwriting. Of course that being the case, handwriting does involve a lot of manpower in order to correct and validate the information that scanning cannot accurately identify.

Overall, Kofax services to scan, quality assure, correct, validate and release documents require a level of manual interaction commensurate to ensure the accuracy of the data within document, records and workflow management systems. The manpower required to attend to these services can be large and whilst these tasks can be transitioned as a business area responsibility, HCN reduced the impact of this limitation somewhat by using interfaces during validation to pull data from external databases.

Whilst Kofax scanning can process emails, it cannot open documents attached to emails and scan them.

SSON: And of course you are probably dealing with documents that are very old as well, that have been there for years, not just recent ones?

KT: At this time HCN has adopted a business position [that] only documents received since the inception of HCN from May 2007 would be scan processed. Mind you, having said that, with a phased implementation of business, old document scanning still could not be avoided. For HCN, this involved the development of a dedicated document back-scanning solution. To implement this also required the pre-preparation of old documents by business. This process currently continues.

All new documents are scan processed and workflow management tasks are delivered within 24 hours of receipt by HCN.

SSON: From conversations recently that we have been having with other organizations, many believe that fifty percent of the issues are also change management issues. Have you had to deal with any of those upon implementation?

KT: Change management demands a high priority and cannot be over-estimated. For the HCN end-to-end solution it was a challenge to actually convert business to make change and adopt a different way of doing work. Prior to implementation, Supply could take anywhere up to 30 days to process invoices. Immediately after implementation Supply were not in favour of change, had previously not fully embraced change management or recognised their shifting process needs. Backlogs built along with staff dissatisfaction. In time, Supply made business process changes and can now process invoices within three days. If you now ask Supply staff what they think, the position is totally reversed….they refuse to go back to their old ways.

SSON: Did your organization consider outsourcing any other transactional activities, or is that something that may be further down the line?

KT: This project investigated outsourcing scanning prior to the tendering process. At the time, HCN did not consider this to be a viable option for a number of reasons. Costs were considered excessive. Outsourcing could not add value to the process. Internal expertise could not be easily transitioned to resolve issues without access to other source business applications and databases only available internally. Also, at the time HCN had defined goals. Even at that early stage HCN recognised that, over time, the preferred path would eventually see a reduction to reliance upon scanning services. Scanning will always be required – but as previously mentioned, HCN is currently delivering online HR services, plans are in place to develop E-Form solutions, HCN has considered external kiosk arrangements and online I-Procurement services are being rolled out to Suppliers. Nothing stands still for long.

Dept Of Defense Travel System

In 2004 The Deputy of Defense authorized the development of a defense travel system for Army, Marine, Navy and Air-force travelers. In partnership with industry and other federal agencies, the Defense Travel System (DTS) is a centralized system for commercial travel that is not unlike civilian travel systems however it offers discounted and allocated air, bus and other transportation systems that saves money, creates support mechanisms for the traveler, reduces errors and has an end-to-end process in place that allows for multiple destination travel, short-notice changes and immediate reimbursement of expenses. This travel system uses The City Pair Program (CPPS) which is an airline program that provides airline transportation to the Department of Defense for its registered travelers that is fully integrated, automatic, electronic and end-to-end transportation using airlines at discounted rates and last-minute availability. The cost savings is significant, there are fewer errors, and the non-civilian traveler has services available that suit their special requirements; easy access to information; and reliable reservations for travel plans that may be subject to change in route and destination.

The Defense Travel System (DTA) can be user-only-supportive and assist with defining problems encountered, answering questions and defining entitlements, it is may be other-supportive, using help desks or Organizational Defence Travel Agents (ODTA)’s for assistance. A software package is used. There with common access cards that are used and individual PIN login allow access to individual accounts and troubleshooting information. Most errors with the system are due to incorrect initial set-up information or erroneous log-ins. It is advised that the traveler check into the system initially to check for factual errors and to check for long-in errors inn the event of the rejection of a request. Electronic reimbursements of expenses is convenient in that it is done in one place. If the voucher is lost, its status can be tracked and signature checked electronically. The authorized user can also request partial payment on vouchers and can add receipts to the voucher at any time.

Defense Travel Systems (DTS) travel policies and classes are available on-line in an online classroom called E-Collab Online. This classroom provides 1) Travel classes; 2) How to Access Approval to take Official Classes; DTA classes; and several Finance Classes, including debt management. The travel classes include the following:

– Orientation
– Document Processing
– Travel Planning
– Cancellation Processes
– Itinerary Adjustments
– Routing

Detractors have stated that the system is not up to speed despite the fact that defence spent $30 million on the project. Development and testing is not are track and use is lower than expected. Now under the management of the Business Transformation Agency, DTS devotes a small percentage of effort and expenditure on travel and more on accounting systems and services that allow for data collection to negotiate hotel, rental, car and other services to accommodate the activities of government workers through this changing medium of travel for the armed service and other related government personnel.

Answering Hard Questions of Finance and Credit #4 – Correcting a Mistake

We ask questions so we do not make a mistake, but sometimes we ask questions so we can fix a mistake we have already made. A lot of people made the mistake of getting a mortgage when they were not prepared, either by having a poor credit score or not putting enough money in on the down payment. This makes your monthly bill extremely high and very difficult to pay if you are having financial troubles. Very often people who get a loan with a bad score end up overpaying by $300-$400 a month.

That means you can overpay by as much as $100,000 during the life of the deal, what a waste of money. To make matters worse as cost of living goes up; gas prices, insurance, taxes and much more, people feel the gap between paying bills on time and certain dept shortening. That is why so many people have had to look into foreclosure, not because they have lost their jobs but because they got a bad deal to begin with and everything else is more expensive now.

If you are feeling the financial burden of your mortgage you need to modify your loan so that you have the opportunity to pay your bills on time. Many people are worried about a modification because it can damage your credit score but experts say that is much better than actually having to go through foreclosure. Many banks and lenders are now open to the idea of adjusting your deal if it will keep you from losing your home and keep them from losing all of their profit. If the hit to your score really does scare you, you can simply get credit repair. Credit repair will fix your score in a matter of weeks regardless of why it was lowered in the first place.

Cheap Car Loans From a Car Finance Broker

When we are looking for a car loan we generally head straight to the bank or and car financing company. Have you ever considered visiting a car finance broker?

A car finance broker can give you a detailed and well thought advice on which financial option is best suited for you. He can also give you the time and effort to research on you requirements keeping all your parameters in mind. These are specialized people who deal with only one type of financial product.

Hence they acquire an in-depth knowledge and understanding of these products. They will consider all the requirements of the client and only then advice which option is best suited for the client. It is all about the piece of mind that one gets by depending upon a specialist.

Car finance is a competitive arena. There are various players and multiple products to choose from. Negotiation is also very important. A broker with his knowledge and in-dept understanding of the market can help us with his negotiation skills.

We always look for cheap car loan and that is even more the reason to consult these professionals. They have the insider knowledge of the industry and can even advise you on the best possible deals that are available in the market. Being an outsider to this industry you can never dream of getting to know who the best financiers are or what rates can be best negotiated from them. So, the help of an insider of the industry comes very handy to secure a cheap car loan.

Brokers have a tool called Car loan Calculator. They use it to advice the clients on the various short and long term effects of the loan, be it short or long term. This tool will also help you to decide on the loan after being fully aware of its various financial implications.

Car finance like all other finance needs various paper works. You will also have to show your income and other personal details. Now a day we hardly have time for ourselves or our family. Running around people to meet those obligations and formalities is the last thing in the world that we would like to do. A broker can help us in fulfilling those formalities to secure the loan.

Consult a broker, is not just about getting a cheap car loan it is also about getting an informed advice on the options available with us and getting the best possible deal. Think of your broker as a friend who can help you with his information of the best possible financiers and then further negotiate on your behalf. He can also guide you through the formalities and paper work. It is not being cheap it is being intelligent.

Powerful Personal Finance Software

There are several personal finance software I know but here is a list of factors I have discovered that make the GPS personal finance software the most outstanding one. This software offers four modules that basically answers the major areas that influence your personal finance status.

“THE BIG PICTURE”. This module answers questions such as:

* How much long your money will last?
* Will you run out of money before running out of life?
* Can you really afford to retire?

All these questions and more are professionally answered for you before you can make your decision on personal finance.

“THE GAP ANALYSIS” is the second powerful module that helps you understand your spending habits so you can put your retirement plan in place by closing your financial gap and moving closer to security.

“REPORTS” is the third module to help you point in the right direction. I really benefited from this because I could keep track of my records. This personal finance software keeps daily transactions, reconciliations, etc., in one place. I have found this personal finance software user friendly since anyone can manage it without any special experience required.

“DEPT MANAGER” is another useful tactic that gives you the ability to prioritize debt and establish pay off tactics. In addition, you will be able to identify any surplus dollars in your budget that are available.

I recommend this Personal Finance software because it can work with any financial situation that you may have.The simple set up will allow you to categorize and track expenses, organize debt, build budgets, identify net worth, create a retirement savings plan, etc. Whether you are just getting started on your career path or are close to retirement, Financial GPS is made for you!

This Personal finance Software comes with extra FREE Bonuses such as

* FREE Customer Support
* FREE LIVE Classroom Training
* FREE Video Tutorial Training
* FREE Subscription to “Your Future” Newsletter
* FREE Exclusive E-Book Entitled “Principles for Prosperity” (This e-book is jam packed with topics such as various Beliefs on Money, Financial Tracking, Net Worth, Cash Flow Management, Budgets, Debt Assessment, Debt Reduction, and more! )

I have also included information on system requirements for this software below:

System Requirements:

– Microsoft Windows 2000 with Service Pack4
– Microsoft Windows 2003 Server
– Microsoft Windows XP with Service Pack 2
– Microsoft Windows Vista

Minimum Hardware Requirements:
– CPU: Pentium II or Higher
– RAM: 128 MB
– Hard Disk Free Space: 450 MB

Visit the site below to start

Canadian Film Tax Credit Financing

Film Tax credit financing for film, animation, and digital media productions continues to be a sought after financing by Canadian entrepreneurs.

Canadian entrepreneurs are fortunate in that a number of recent changes have been made to enhance the overall viability of Film and Television credits in Canada.

Using Ontario as an example in March 2010 the government enacted legislation that increased Ontario Computer Animation credits. Therefore financing of such projects simply brings in additional capital. As an example labour expenditures which are qualified and vetted increase to 100% for arms length employees who don’t have incorporation status – for example ‘freelancers’.

In the animation and visual effects area there was a government focus to remove the requirement that effects had to ‘ primarily ‘ be completed with digital technologies.

How can these film tax, TV, and digital media credits be financed. Financing these tax credits is a very boutique business in Canada. Entrepreneurs and their advisors are cautioned and advised to work with credible, experienced specialists in this niche financing area.

The film tax credit financing (as well as animation, TV, etc) is essentially a bridge loan when your production entity has a financing need.. The amount financed can be a combination of federal and provincial claims, and it generally recommended that the total value of our claim be in the 200, 00.00$ range, which would be a combination of both the federal and provincial portions of your credit.

We meet with many firms who also have needs for other types of financing, which would include separate SR ED (SR&ED) credits, equipment financing, etc. It would sometime make prudent sense to consider a financing that satisfied the complete needs of the company or production.

The hottest new sectors of financing in this area are the popular animation, virtual reality and of course gaming areas of consumer entertainment.

Naturally to be able to finance a claim it must be reviewed and processed by the appropriate tax credit office, for example the Ontario ‘ OMDC ‘ tax credits & Financing Programs Dept ‘.

In our work with clients we advise that it typically takes 2-3 weeks, sometimes longer to finance a tax credit. This process should not be daunting for the entrepreneur or your production company, as it mirrors any other financing business might undertake- for example an application form, due diligence, legal documentation of the financing, etc.

We would point out though that the main emphasis on the financeability of your claim is the actual tax credit itself, as in many cases the product has not ‘gone to market ‘so to speak.

Financing your film, multimedia, and TV tax credits is a great way to access bridge capital and allow our entity to immediately access funds, as opposed to waiting for funds until post production and commercialization.

Talk to a film tax credit financing expert and you are on the way to a unique method of financing your productions.

VA Mortgage Loans – 100% Home Financing Options For Veterans

Veterans can obtain cost-effective home financing with VA mortgage loans that enable purchasing and refinancing up to 100% loan to value. In order for veterans to qualify and benefit from VA home loans it is important to understand the loan eligibility requirements, the VA entitlement and various loan types allowed with VA mortgages. Clearly, military veterans should understand the differences, advantages and disadvantges when comparing VA mortgage loans to conforming home loans.

First and foremost, VA is not a mortgage lender. The Department of Veterans Affairs does not make loans, but VA does guaranty the VA mortgage loans that traditional lenders make. The Veteran Administration does provide any lending services but they do guarantee that the qualified vets repay of the loan or they will pay the insurance portion of the mortgage that poses the most significant risk for mortgage lenders. Because of the government guarantee reduces the risk of payment default, vets can benefit from low interest rates whether they are buying or refinancing a home.

When applying for a VA loan you must have your certificate of eligibility and the VA mortgage lender will likely access your credit report and request income documentation like pay-stubs and W2’s.

There is an automated certificate of eligibility that enables borrowers or lenders to access when submitting a VA mortgage Loan into process. The Veterans Affairs Dept. recommends working with a credit counselor in an effort to repair your credit if needed. Like FHA loans, VA mortgage loans are more flexible and understanding with credit. Credit scores are not the driving factor for VA qualifications, but income and debt to income ratios are important factors for getting a VA loan approved. The VA guaranty is only available if your income and monthly expenses suggest that you can afford a new home loan.

The most obvious advantage with VA mortgage loans is that they are offered up to 100% loan to value for buying or refinancing. That means you will not be required to put money down in a purchase transaction or need any equity to refinance for a better mortgage payment. Again, No down payments are needed if you can get approved for a VA mortgage loan. Since there is a government guarantee to the mortgage lender provided by the VA, additional private mortgage insurance is not required. The VA mortgage rates are low with 30-year fixed interest rates and the VA funding fee is only.5%.

How to Prepare For a Small Business Dept Consolidation Loan

If you own a small business sometimes the debt of that business is not that small. Your expenditures may have over run your profit and you may need a loan to tide you over until the black overtakes the red in your accounting book. The need to for a debt consolidation loan in for your small business may stem from the amount of paperwork that follows your debt when you pay your bills. If you consolidate all of your debt and pay only one company, your paper work will be less and you will be able to spend your time making money instead worrying about countless bills.

A good strategy to find a small business debt consolidation loan is to search online. Though there might be loan offices in your town, you will have a better chance at getting a lower rate from the multitude of small loan consolidation companies that are on the internet. There are search engines available that will let the banks and credit card companies fight for a chance to serve you. You put in the amount that you want to consolidate and the banks and credit card companies will bid for your business. After a couple of days simply click on the offers and pick out the best loan rates that fit your budget and your needs.

All banks offer business consolidation loans. You may have a local bank that you have borrowed from in the past. This would be beneficial if you already have a relationship with an institution. They will already have your paperwork on file and your small business dept consolidation loan will be processed in no time. If you have had similar loans in the past and have kept up on them, there is no reason that your local institution cannot handle the loan. If you feel the interest rate is too high, you should shop around. The hassle of filling out paperwork should overcome the hassle of having to pay a higher interest rate the entire length of the loan.

The small business debt consolidation loan will help you manage your finances more securely and faster. Imagine paying only one bill instead of twenty. You will need a list of all your debt and contact information from your debtors. The bank that you pick will add the numbers and give you a grand total and your monthly bill so that it is sent all in one package. Your monthly bill will seem exorbitant, but remember that this is one of the few bills you will receive. You can make sure that payment is made and you can rest assured that you have not forgotten a debtor and ended up on a collections list.

Small business debt consolidation loans are the best way to manage your finances and at the same time they save you time. When you sit down at the end of the month it will be faster to just write one check, use one stamp, and send one bill to the consolidator. That is all there is to it. So if you are suffering from a paper work nightmare, apply for a small business debt consolidation loan today.

How to Eliminate Credit Card Dept

For those of us who are considering having a credit card but afraid of getting one because of the possibility of a debt nightmare, you must remember that a credit card can be a powerful tool in managing your finances. It’s true that clever use of credit cards can help to solve short term financial mishaps and they certaintly offer safety in the form of consumer protection and conveniences, however when you dont now how to use them correctly they can become a huge source of hassle and stress.

When you find yourself overwhelmed by debt, don’t despair you can get through it with a bit of financial savy and a change in your spending patterns. Start eliminating problems with credit card debt by employing simple techniques to pay off your balances, or consolidate your dept to regain your financial freedom, the power to eliminate credit card debt really is in your hands.

There are many options available to reduce debt, if you take the time to research them and gain an understanding of your rights. The possibility of reducing or eliminating the high interest credit card debt is possible when a person takes responsibility and action to get his or her finances back on track.

Its important that you develop a sense of control and get yourself organised and make a solid commitment to change your spending habits. Of course, there are countless reasons why you should and shouldn’t get one depending on your needs. Whether you decide to get one or not, managing finances it still takes a sense of good budgeting, willingness to change spending habits.

Fast and Simplified Apartment Building Financing

Apartment building financing in the current political and economic climate can prove to be challenging. However, there are good lenders still making their services available to borrowers. Potential borrowers should seek out experts in apartment building financing because these types of loans have many important stipulations to which the borrower must adhere. A true professional can walk the borrower through all the steps and help that person choose the right options to satisfy both parties.

A good characteristic for a lender to have is the ability to access multiple capital sources. These would include programs such as Freddie Mac, Fannie Mae, HID and numerous national and local banks. This would also include credit unions, insurance companies and Wall Street conduit lenders. Another plus is the lender who is willing to entertain all sizes of loan requests.

The borrower of apartment building financing should look for lenders who offer long term fixed rates. It is to the borrower’s advantage to also try to avoid borrowing from lenders who have upfront application fees. These fees can be quite expensive.

The professional lender will make the financing as simplified as possible and will offer fast, pre-approvals in writing without obligations or added costs to the borrower. Financing from 80-90 percent of the loan-to-value ratio is also a characteristic that will attract borrowers who need apartment building financing.

Apartment building financing also applies to funds that are applied toward refinancing an apartment building or rehabilitating it. A good lender will find creative ways in which to structure the financing that will be advantageous to both parties. The borrower will benefit from lowered payments and long term financing. Lenders can benefit by offering apartment building financing for missed-use property such as the apartment complex that has a coffee shop or small restaurant in it or on the premises. Borrowers can benefit from competitive interest rates, and lenders can benefit from loans that include a 2nd. Position seller take back.

Apartment building financing is in a continual state of change. The laws change. New consumer-supporting regulations go into place. As a result, lenders must be knowledgeable and be able to keep up to date on current changes. They should also have an awareness of the dept programs that are currently available and be prepared to analyze financing options in the shortest amount of time possible.

There are two options that are most commonly used. The first is the loan that has a fixed rate. The second loan has a variable rate. A fixed rate loan has a rate that remains the same throughout the termination of the loan. A loan that has a variable rate shows an increase toward the end of the loan after starting off low.